Careers

This position manages a high volume of inbound calls and service requests coming from our company’s communication channels. The ideal candidate will have excellent communication and interpersonal skills to solve customer issues, complaints, and inquiries—both effectively and in a timely manner:

• Product and technical support
• Responding to complaints
• Upgrade and renewal inquiries
• Call center representatives, have many responsibilities in common, including:
  • Resolving customer issues and answer queries
  • Obtaining product knowledge to upsell and drive sales when appropriate
  • Updating and review customer accounts with accurate information
  • Meeting daily, weekly, and monthly goals for critical key performance indicators (KPIs)
  • Escalating complex issues to other departments and team members when necessary

This position manages a high volume of outbound calls and service requests coming from our company’s communication channels. The ideal candidate will have excellent communication and interpersonal skills to generate leads, conduct surveys, or follow up on sales:

• Appointment setting
• Lead generation
• Telemarketing
• Telesales
• Market research
• Call center representatives, have many responsibilities in common, including:
  • Resolving customer issues and answer queries
  • Obtaining product knowledge to upsell and drive sales when appropriate
  • Updating and review customer accounts with accurate information
  • Meeting daily, weekly, and monthly goals for critical key performance indicators (KPIs)
  • Escalating complex issues to other departments and team members when necessary

This position manages a small team of call center representatives to ensure company, team, and individual goals are met. The ideal candidate will have excellent leadership, communication and problem-solving skills, a demonstrated ability to motivate and coach others, and a strong dedication to high-quality customer services. Should have at least one year of experience working as an agent or in a call center:

• Provide training and feedback to each team member
• Create and execute performance assessments
• Offer ongoing coaching for new and existing representatives
• Oversee team metrics and report progress to upper management
• Ensure customers receive the highest level of service and quality by providing backup support to the team
• Prioritize agent workloads and well-being
• Step in and answer customer calls, emails, and requests from other communication channels as needed